THIS REMINDED ME OF RUMSFELD...

Back in 2004, Sec. of Defense "Stuff happens" was found to have used an autopen to sign letters of condolences to the survivors of soldiers killed in Iraq or Afghanistan:

On a Deadly Day in Iraq, Republicans Step Up Debate Over Whether Rumsfeld Should Stay
By SHERYL GAY STOLBERG

Published: December 20, 2004

Over the weekend, Mr. Rumsfeld's critics gained some new ammunition with the disclosure that the defense secretary had not personally been signing condolence letters to the families of soldiers killed in Iraq.

In a statement first issued to the military newspaper Stars and Stripes, Mr. Rumsfeld said he would now begin signing the letters himself. A Defense Department official said Sunday that Mr. Rumsfeld had used an automated signing machine, a tool commonly used by public officials, but only to ensure that families received their letters quickly.

This sort of indifference is still with Bush's DOD:

Army Sends 'Dear John Doe' Letters to Families of Fallen Troops
By Ann Scott Tyson
Washington Post Staff Writer
Thursday, January 8, 2009; Page A05

The Army mistakenly sent letters addressed "Dear John Doe" to 7,000 family members of soldiers who died in Iraq and Afghanistan, unleashing calls from troubled relatives and prompting a formal apology yesterday from the Army's top general.

The letters, mailed late last month by the Army's Casualty and Mortuary Affairs Operation Center in Alexandria, contained information about private organizations that assist families of the fallen. But in what the Army called a printing error by a contractor, the letters did not contain specific names and addresses; instead, they had the placeholder greeting "Dear John Doe."