BASED ON PERSONAL EXPERIENCE...

I pretty much agree with Sen. Reid.   There are far too many people who are clueless about computers and the Internet and by "too many" I mean tens of millions.

Harry Reid: Obamacare Delayed Because ‘People Are Not Educated About How to Use the Internet’
by Noah Rothman | 1:33 pm, March 26th, 2014
MEDIAITE

“There are some people who are not like my grandchildren who can handle everything so easily on the internet,” Reid continued. “And these people need a little extra time.”

He added that many people, like a 63-year-old woman who was recently profiled on public radio, are “not educated” on how to interact with online tools.